Privacy Policy | Panda 1

Effective Date: 24th May 2025

Panda's Play ("we," "our," or "us") is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your personal data. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide directly to us when you interact with our services, such as booking a session, signing up for our newsletter, or contacting us for additional support. This information includes:

Email Address: To communicate with you about your bookings, upcoming sessions, events, and important updates.
Contact Information: Including your name, phone number, and emergency contacts, if provided.
Medical Information: If necessary, to ensure the health and safety of your child during play sessions (this information is provided voluntarily).
Booking Details: Information regarding your booked sessions, including dates, times, and special requests.

2. How We Use Your Information

We use the information we collect for the following purposes:

Communication: To send you updates about your upcoming booked sessions, any changes, and to notify you about future sessions.
Advertising & Event Notifications: To inform you about upcoming events, promotions, or other activities that may be of interest to you and your child.
Medical & Safety Information: To ensure the safety and well-being of your child, we may request additional medical or emergency information. This will be used solely for the purpose of providing the best care and response in case of an emergency.
Customer Support: To respond to your inquiries and provide you with customer service.

3. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your personal data with third-party service providers who assist us in operating our business (such as email service providers and event organizers), but these third parties are contractually obligated to keep your information confidential and only use it for the purposes of providing services on our behalf.

In cases where it is legally required, we may also disclose your personal data to comply with law enforcement or regulatory requests.

5. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you would like us to remove your data from our systems, you may request deletion at any time.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request a copy of the information we hold about you.
Correction: You may request to update or correct any inaccurate information.
Deletion: You can request the deletion of your personal data, subject to legal restrictions.
Opt-Out: You can unsubscribe from our newsletters or marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly

7. Third-Party Links

Our website or communications may contain links to third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

8. Cookies

Our website may use cookies to improve your experience and gather analytics. Cookies are small files stored on your device that help us understand how you interact with our site. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at: Panda's Play info@pandasplay.co.uk

You have the right to access, correct or delete your personal information from the Panda’s Play database, please email us on the address above. If you are unhappy about the way your data is being used or stored, please send us an email. You can also contact the ICO if you continue to be unhappy on the following address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://www.ico.org.uk