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GDPR Policy for Panda's Play

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Effective Date: 24th May 2025

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At Panda's Play, we are committed to protecting your personal data and ensuring your privacy. This GDPR Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR). By using our services, you consent to the practices described in this policy.

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1. Who We Are

Panda's Play is a children’s play and activity provider dedicated to delivering fun and safe experiences. We take the privacy and protection of your personal data seriously and ensure that your information is handled in accordance with GDPR principles.

Our contact details:
Panda's Play
Email: info@pandasplay.co.uk
Phone: 07720915579

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2. What Data We Collect

In order to provide you with our services, we may collect the following personal data:

  • Email Address: To send you information about your bookings, upcoming events, and any updates related to our services.

  • Name and Contact Information: We may request your name, phone number, and emergency contact details to manage your bookings and ensure your safety.

  • Booking Information: This includes details such as session dates, times, and any special requests associated with your bookings.

  • Medical Information: If necessary, we may ask for medical or emergency details to ensure your child’s safety and well-being during sessions (this is provided voluntarily).

 

3. How We Use Your Data

We use the personal data you provide for the following purposes:

  • Session and Booking Management: To confirm, update, and manage your bookings and provide reminders and session details.

  • Customer Support: To address your inquiries and assist with any requests related to our services.

  • Event Notifications: To inform you about upcoming events, promotions, and activities that may be of interest.

  • Health and Safety: To ensure the well-being and safety of your child during play sessions, including processing medical and emergency information.

  • Communication: To send important updates regarding our services or any changes to bookings.

 

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds under GDPR:

  • Contractual Necessity: We process your data to fulfill our agreement with you, such as managing bookings and providing services.

  • Consent: We rely on your consent for sending marketing communications, event updates, and promotions. You have the right to withdraw your consent at any time.

  • Legitimate Interests: We may use your data for legitimate business interests, including ensuring your child’s safety or improving our services.

 

5. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You may ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.

  • Right to Restrict Processing: You can ask us to limit the processing of your personal data in certain situations.

  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format and transfer it to another provider.

  • Right to Object: You can object to the processing of your data for direct marketing purposes, and we will stop sending such communications.

To exercise any of these rights, please contact us at info@pandasplay.co.uk.

 

6. How We Store and Protect Your Data

We use industry-standard security measures to protect your personal data from unauthorised access, alteration, or destruction. While we strive to ensure your information is secure, please note that no system can guarantee complete security.

 

7. Sharing Your Data

We do not sell or rent your personal data. We may share your information with third-party service providers who help us provide our services (such as email marketing or event management). These third parties are contractually obligated to keep your data secure and use it solely for the purposes we authorise.

We may also disclose your data if required by law, for example, in response to legal requests or to comply with a legal obligation.

 

8. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us track how you interact with our website. You can manage cookie settings through your browser, but disabling cookies may affect your ability to use certain site features.

 

9. Data Retention

We will retain your personal data for as long as it is necessary for the purposes set out in this policy or as required by law. If you wish to have your data removed, you may contact us to request deletion, subject to any legal or contractual obligations.

 

10. Changes to This Policy

We may update this GDPR Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy with a new "Effective Date" on this page.

 

11. Contact Us

If you have any questions about this GDPR Policy or would like to exercise your rights, please contact us at:

Panda's Play

Email: info@pandasplay.co.uk
Phone: 07720915579

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